Improve Customer and Staff Satisfaction with Customer Service Training

At Watt Works, we specialise in offering individuals and organisations the opportunity to improve their performance in the workplace on a long-term basis.

This is why we offer customer service courses which specialise in using NLP (Neuro-linguistic programming) to assist employees in dealing with complaints and any other potentially difficult situations in a focused and outcome-orientated manner.

Incorporate NLP in Customer Services

NLP is an applied psychology that can help us to develop more effective communication and improved patterns of emotional and mental behaviour. It enables us to appreciate more usefully the points of view and inner worlds of other people with whom we come into contact. Our NLP in Customer Services courses at Watt Works incorporate this methodology powerfully in order to offer a myriad of different techniques which can help people in learning how to become better communicators and, ultimately, deal with complaints and other customer service experiences effectively.

Customer Service Courses with Watt Works

Offering your customers and clients a satisfying and pleasant experience when they do business with you is essential in such a competitive business world. Particularly, in terms of dealing with complaints, customers will expect a professional and respectful service - but sometimes this can be challenging for staff to provide when such situations are perceived as negative, hostile or otherwise unpleasant.

Our customer service training courses can offer customer service representatives, salespeople, HR professionals and team leaders the opportunity to expand their skills, flexibility and personal resourcefulness in this respect.

The content of our NLP in customer services courses includes helping delegates to identify what customers really want when dealing with complaints or generally interacting with them, enabling delegates to remain calm and centred in difficult situations and teaching different conflict resolution processes for a much more balanced and pleasant customer experience.

As part of our customer service training, delegates will also be able to realise how they appear to customers and alter their verbal and non-verbal actions where appropriate. This will make building rapport much more fluid and contribute to making the interactions between customers and staff comfortable and enjoyable.

When our customer service training course is successfully completed, attendees will be able to better understand what customers' core requirements are when they interact with them; in addition to gaining a sense of empathy that allows them to approach dealing with complaints more productively. Being more resourceful and comfortable interacting with customers and dealing with complaints will also become much more 'second-nature' as delegates will learn how to notice and manage their own state whilst building rapport through both verbal and non-verbal means.

Book Your Customer Services Training With Us

Our two-day NLP in customer services courses take place in all three of our luxury training premises across the UK: Carlton House, London; Booths Hall, Cheshire; and Grosvenor House, Belfast.

There are no specific prerequisites required to complete our NLP in customer services, and the overall cost of the course includes all materials, lunch and refreshments for an inclusive experience.

If you are interested to see what our NLP in customer services courses could do for your business performance, book online or secure your place by phone today.