Conflict Resolution Skills

Dates: 7th – 8th May 2013
Delivery: Open Course for individuals or in-house option available for organisations
Duration: 2 days
Location: Booths Hall, Knutsford, Cheshire
Price: £520.00 (exc. VAT)
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Conflict is an inevitable and natural part of organisational and personal life. How you recognise, manage and deal with conflict will have a significant impact on your performance at work, as well as the performance of the people around you. The responses we have to conflict can have a lasting effect on the quality of our relationships with colleagues, friends and family, so Watt Works have developed a Conflict Resolution Training Course intended to address these specific challenges and equip you with the appropriate conflict resolution skills.

courses in conflict resolution

Our conflict resolution skills training can help you to:

  • Understand and use a variety of approaches, strategies and techniques to manage and resolve conflict
  • Use a variety of approaches to build rapport quickly and successfully
  • Recognise the importance of having clear outcomes in any conflict situation
  • Manage your personal ‘state’ and remain resourceful during conflict situations
  • Evoke the ‘Pygmalion Effect’ to encourage conflict resolution
  • Understand the basis of trust and how to begin the process of repairing it
  • Demonstrate the successful use of a structured process for resolving conflict
  • Understand how to resolve conflict at an organisation level and increase employee engagement
  • Use a variety of strategies for effective mediation
  • Adopt a structured process for negotiation and a mutual approach to problem-solving
  • Deal with difficult personalities such as those who display passive-aggressive behaviour
  • Defuse situations using powerful techniques that utilise body language and language for influence.

This 2-day Conflict Resolution training course will provide you with a wide range of powerful and practical techniques and strategies to help you manage conflict within both your working and personal life. You’ll be making real improvements in the quality of your relationships in every aspect of your life. How much of a difference would that make to the quality of your personal and professional life?

Who will get benefits from Conflict Resolution Skills?

 

HR Managers, Line Managers, Team Leaders, Project Managers, Supervisory Staff, Customer Service Representatives, Change Managers, Change Agents, Senior Managers and anyone who wants to radically improve their ability to resolve conflict within their team, department or organisation.

Course Content

  • The structure of conflict
  • Useful presuppositions for resolving conflict
  • Healthy and unhealthy responses to conflict
  • Self awareness and ‘state’ management
  • Phases of Conflict Resolution
  • The importance of location and ‘priming’ influences
  • Strategies for Managing and Resolving Conflict
  • The Importance of Rapport and How to Build It
  • Trust and How to Create It and Repair It
  • Conflict and the Management of Change
  • Conflict within Organisations
  • A Process for Mediation
  • Strategies for Effective Negotiation
  • Defusing Difficult and Volatile Situations
  • Dealing with Difficult Personalities

In-House Conflict Resolution Training Courses

 

Should you wish to organise our 2 day Conflict Resolution Course as a bespoke training course for your organisation, please contact us today for a tailored proposal and quotation or call us on 01565 759893. We are confident that we can tailor make the best conflict resolution skills training for your needs.

Watt Works are Conflict Resolutions experts based in the North West and cover areas such as Cheshire, Manchester, North Wales, Liverpool and Lancashire, and are happy to deliver in-house training courses nationwide.

View our payment terms and conditions here.

Payment Options

Resolving Conflict in the Workplace

Resolving Conflict in the Workplace

If you want to find the best ways of managing conflict in the workplace by dealing effectively with disputes, you should be sure to attend our two day conflict resolution training programme. Busy workplaces often create high pressure environments and tempers can quickly flare out of control. If you want to swiftly diffuse a situation then you should consider a conflict resolution course at Watt Works.

Conflict Resolution Courses from Watt Works

When taking one of our conflict resolution courses in London or Cheshire, you will be shown the best ways of managing conflict in the workplace. Our conflict resolution training will teach you the best way to mediate disagreements and how to gain the trust of your employees. If you attend one of our conflict resolution courses and learn how to effectively manage conflict in the workplace, you could ultimately receive fewer employee complaints, witness a happier working environment and enjoy increased productivity from your staff members.

Conflict Resolution Courses Can Save Friendships and Jobs

Workplace arguments can ultimately result in damaged friendships and job loss. This can be detrimental to all involved. When you attend one of our conflict resolution training courses you will discover the best ways of managing conflict in the workplace by effectively dealing with difficult personalities through the implementation of key management techniques. On our conflict resolution training courses you will learn about the different phases of disagreements and the best ways of resolving conflict in the workplace.

Resolving Conflict in the Workplace Training

Our managing conflict training is designed for a variety of supervisory figures across a selection of industries, such as line managers, HR managers, team leaders, supervisors, managers etc. Our managing conflict training includes all programme materials, lunch and a variety of refreshments.

If you decide to attend one of our managing conflict courses in Westminster you will be developing your managing conflict in the workplace skills in the modern and comfortable Carlton House. This beautiful building has retained all of its period character and is close the popular area of Pall Mall. When attending one of our conflict resolution training programmes, you will be learning in a tranquil environment that is calm and quiet.

When attending a managing conflict training programme in Cheshire you will be developing your resolving conflict in the workplace skills in a stunning 18th century manor house, surrounded by a breathtaking 220 acres of Cheshire countryside. In between your conflict resolution training, you will be free to roam the idyllic woodlands, and you can also make us of our extensive sporting facilities.

Managing Conflict Training Helps Your Negotiation Skills

Managing conflict in the workplace cannot only significantly change the way your company operates, but ensure that you have complete control over your employees' behaviour. Our conflict resolution courses are an effective way to develop your ability to diffuse any tempestuous situation. Our managing conflict training will allow you to successfully negotiate with employees and calm difficult situations. You will also learn the best way of resolving conflict in the workplace by effectively using your speech and body language to assert your authority.

Here at Watt Works we understand the importance of a happy working environment, so you can be sure that our accredited trainers will transform the dynamics within your company.

WANT TO KNOW MORE?

For more information on any of our training services call us on +44 (0) 1565 759 893

All of our training services are designed to provide world-class experiences in learning and development.


We place extra emphasis on ensuring that participants on our courses have a superior learning experience that they are able to fully integrate in their personal and professional lives.


We provide pre-course preparation material, as well as a series of weekly and monthly follow ups and quizzes to ensure you make the most of your time with us.


All our courses are available via our open programme, or can be tailored extensivley to suit the needs of your organisation via in-house delivery.


Book a place on one of our open programme courses today...
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““Conflict is inevitable, but combat is optional.””
Max Lucade

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Watt Works Consulting Ltd Booths Hall, Chelford Road, Knutsford, Cheshire, WA16 8GS, England, United Kingdom T +44 (0)1565 759 893
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