Conflict Resolution Skills
Conflict Resolution Skills Training
Conflict is an inevitable and natural part of organisational and personal life. How you recognise, manage and deal with conflict will have a significant impact on your performance at work, as well as the performance of the people around you. In addition, the responses we have to conflict can have a lasting effect on the quality of our relationships with colleagues, friends and family.
Learn how to manage and resolve conflict effectively in a variety of contexts – including managing your own responses to conflict, resolving conflict situations with others, and how to handle disputes at work and help others manage conflict more effectively.
This 2-day course will provide you with a wide range of powerful and practical techniques and strategies to help you manage conflict within both your working and personal life. We’ll also share a number of advanced techniques with you – enabling you to quickly defuse situations, deal with aggressive behaviour, improve your negotiation skills and generate commitment. You’ll be making real improvements in the quality of your relationships in every aspect of your life. How much of a difference would that make to the quality of your personal and professional life?
How to Book
You may book online immediately here to secure your place, or call us on 01565 759893.
View our payment terms and conditions here.
Conflict Resolution Skills Training (2 Days)
Overview
Our 2-day Conflict Resolution Skills course provides a thorough grounding in resolving conflicts of all kinds effectively and constructively within a personal, team or organisational context. Delegates will learn a wide variety of approaches, strategies and techniques to understand and manage conflict at all levels, whilst building rapport, repairing trust and creating better relationships. Participants will also learn successful, powerful and little-known strategies for negotiation and mediation.
Objectives
Upon successful completion of this course, delegates will be able to:
- Understand and use a variety of approaches, strategies and techniques to manage and resolve conflict,
- Use a variety of approaches to build rapport quickly and successfully,
- Understand the basis of trust and how to begin the process of repairing it,
- Demonstrate the successful use of a structured process for resolving conflict,
- Understand how to resolve conflict at an organisation level and increase employee engagement,
- Use a variety of strategies for effective mediation,
- Adopt a structured process for negotiation and a mutual approach to problem-solving,
- Deal with difficult personalities such as those who display passive-agressive behaviour,
- Defuse situations using powerful techniques that utilise body language and language for influence.
Target Audience
The target audience for this course includes HR Managers, Line Managers, Team Leaders, Project Managers, Supervisory Staff, Customer Service Representatives, Change Managers, Change Agents, Senior Managers and anyone who wants to radically improve their ability to resolve conflict within their team, department or organisation.
Course Content
Course content includes:
- Introduction to Conflict,
- Phases of Conflict Resolution,
- Strategies for Managing and Resolving Conflict,
- The Importance of Rapport and How to Build It,
- Trust and How to Create It and Repair It,
- Conflict and the Management of Change,
- Conflict within Organisations,
- A Process for Mediation,
- Strategies for Effective Negotiation,
- Defusing Difficult and Volatile Situations,
- Dealing with Difficult Personalities,
Cost and Location
Attendance on this 2-day course is available at a cost of £520 + Vat (inc. all materials, lunch and refreshments).
The course is available at one of our luxurious training premises across the UK …
Booths Hall, Knutsford, Cheshire – An 18th Century manor house set in 220 acres in the heart of the Cheshire countryside – within easy reach of Manchester, Liverpool, Warrington, Preston, Stoke-on-Trent, Stafford, Birmingham, Wrexham and Chester and the counties of Cheshire, Greater Manchester, Lancashire, Merseyside Staffordshire, Shropshire, West Midlands and Flintshire. Delegates will be able to enjoy the beautiful parkland, woodland walks along with the extensive sporting facilities available.
Carlton House, Westminster, London – This stylish and comfortable venue has been extensively modernised whilst retaining its period character and boasts high quality, comprehensively equipped training rooms ideally suited for the delivery of the company’s growing range of business and personal development focused training courses. Although situated in a desirable, easily accessed location close to Pall Mall, traffic noise is minimal and delegates can experience a sense of comparative tranquility whilst engaging in their learning.
Grosvenor House on Glengall Street, Belfast – This is a comfortable and well equipped training venue located in the heart of Belfast. It boasts well-appointed training rooms within a minute’s walk from the Europa Bus and Train Station and less than five minutes from the City Hall. The venue’s excellent location puts it in immediate proximity to major transport links, a variety of hotels catering for all budgets and it is a stone’s throw from some of Belfast’s most famous cultural landmarks such as the Grand Opera House, the Royal Belfast Academical Institution and the famous Crown Liquor Saloon, a perfectly restored Victorian public house operated effectively as a working museum by the National Trust.
Course Prerequisites
There are no prerequisites for this course.
